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Membership MANAGEMENT
upgrades/downgrades
If you are sure you’d like to upgrade/downgrade YOUR MEMBERSHIP, just complete and submit the form below.
This will serve as your written notice as required by our membership Terms and Conditions.
downgrade REQUESTS MUST BE SUBMITTED BY The 14th of the month preceding the month in which the downgrade is desired.
Memberships cannot be downgraded during or when requesting a membership freeze or during or when requesting a membership termination.
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if you have any questions please email admin@base13fitness.co.uk
FREEZES
If you are sure you’d like to FREEZE YOUR MEMBERSHIP, just complete and submit the form below.
This will serve as your written notice as required by our membership Terms and Conditions.
REQUESTS MUST BE SUBMITTED BY The 14th of the month preceding the month in which the freeze is desired.
Membership freezes are granted for a maximum duration of 1 month, once in a calendar year.
TERMINATION OF A MEMBERSHIP DURING A FREEZE PERIOD IS PROHIBITED & MEMBERSHIPS CANNOT BE DOWNGRADED DURING OR WHEN REQUESTING A FREEZE PERIOD.
A freeze fee of 50% of the current monthly membership fee will be charged for the freeze period. After that, membership fee resumes to full price.
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if you have any questions please email admin@base13fitness.co.uk
TERMINATION
If you are sure you’d like to TERMINATE YOUR MEMBERSHIP, just complete and submit the form below.
This will serve as your written notice as required by our membership Terms and Conditions.
base 13 will not refund any classes not used by you as part of your selected membership(s) in that billing month or backdated, as fees are charged on a whole month basis.
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Only active memberships can be downgraded. base 13 will not accept requests for downgrading membership during a notice period (a notice period being based on the last active month).
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Your membership will be TERMINATED according to the cut-off date specified in our Terms and Conditions and the date you submitted your request. (you can also find a copy of our terms and conditions that you agreed to in your team up account)
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Note that if you have a scheduled payment within this 30-day period, and we have not received your cancellation request in writing, the payment will be processed as scheduled. All payments are non-refundable.
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if you have any questions please email admin@base13fitness.co.uk