terms & conditions
These terms and conditions are entered into by and between Base 13 (hereinafter: “Base 13”) and You (hereinafter: “the Member”).
The membership entitles the usage of the Base 13 services available.
The membership is personal, and cannot be shared.
The Member confirms that he/she is 18 years old or older.
For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.
The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.
Base 13 shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at Base 13 it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.
Each Member of Base 13 shall be liable for any property damage and/or personal injury caused by the Member on the Base 13 premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.
Waiver of Liability:
Any and all use of the Base 13 facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. Base 13 shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.
Storage cupboards for Personal Belongings:
Storage cupboards are available for Members while working out in the facility. Each Member needs to empty the storage cupboard when leaving the facility. Base 13 will open and empty storage cupboard if the Member is not in the facility.
Lost Property or Theft:
Base 13 does not take responsibility for loss or theft of any personal belongings. Any items left on Base 13 premises will be kept for a period of two weeks before being disposed of.
Code of Conduct:
The Member shall respect the behavioural and operating principles of Base 13 as laid out in our code of conduct.
Suspension/Termination of Membership:
If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.
Access & Security:
Classes are available according to times stated in the Base 13 booking system. Classes and instructors are subject to change with no prior notice.
Rescheduling, Waitlist and Cancellations:
Personal Training: The member must notify of any cancellations or rescheduling (within the studio’s availability) a minimum of 24 hours prior to any scheduled sessions. If the member doesn’t attend a scheduled session or fails to give 24 hour’s notice to reschedule, the member will be charged for the full price of the session and the session will be lost.
Small Group Personal Training and Team Training: The member must notify of any cancellations or rescheduling (within the studio’s availability) a minimum of 4 hours prior to any scheduled sessions. If the member doesn’t attend a scheduled session or fails to give 4 hour’s notice to reschedule, the member will be charged for the full price of the session and the session will be lost.
The Member is recommended to book in advance to ensure that a class has space for them. Booking is available for up to 14 days in advance for small group personal training and 7 days in advance for team training. Base 13 operates with a “three strikes” non-attendance rule, whereby three no-shows within a 28 day rolling period will result in an 7 day booking ban. Any future classes the member has booked will also be cancelled. The member must cancel their class at least 4 hours before it starts or this will be recorded as a no show.
Base 13’s classes may get fully booked. If a class is full the member can book onto a waiting list. An email will be sent confirming the members place on the waiting list. The member must only book on to the waiting list if they are available to attend the class. If the member gets moved from the waiting list to the class but fails to attend they will still be charged and recorded as a no show
All payments should be made through the Mindbody payment system. The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by Base 13. Agreed price only applies if the Member pays according to the agreed conditions.
Monthly memberships are to be paid via Direct Debit to be collected on or around the 1st working day of each month. The membership extension is triggered by the payment of a subsequent month. All sessions must be used between the first and last day of the month and will expire at the end of the month. Base 13 does not take responsibility for any unused sessions, these will be invalid for the following month and no refund given. If no payment is done, the membership stops at the end of the contracted month.
30 Day Trial:
The 30-Day Trial is a one-off single offer for new clients. There is no monthly fee and the client is under no obligation to sign up to any services following the 30 days. The 30-Day Trial will start from the Date of the first session and will expire 30 days from that point. It is the client’s responsibility that they can manage their diaries to attend the sessions within this time frame. The studio is not responsible for any unused sessions at the end of the 30 days and has no obligation to refund the unused sessions or extend the trial.
If going on holiday notice must be given prior to the DD payment being taken, members will have the option to either downgrade their membership to accommodate for the absent period or freeze their membership for that month. Freezes are for a maximum of 1 month. After this period any membership renewals are subject to any price changes.
If the Member has opted for a direct debit from an account or card, the cancellation must be announced at the latest one month before the end by sending an email to Base 13
A cancellation is exceptionally granted if the Member moves more than 6 miles away from any Base 13 facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.
All prices are fixed for the duration of a membership. Any prices changes will be communicated at least one month prior to implementation.